Great Service Means Happy Customers

Your Opinions on

Jillian Craig

I called Cardinal Kia in Niagara Falls on a Saturday bc I was very interested in getting a Kia Carnival. It was my first call to inquire anywhere, as Cardinal is my local Kia Dealership. Little did I know how sought after Kia Carnivals are! I ended up speaking with Paul who was very straight forward and honest with me about the endeavor I was about to embark on. Paul willingly checked all avenues available to him, and also helped me set my expectations accordingly. I left my information with him and continued my search. Later on that same day I heard back from Paul. He was checking in to find out how my search was going. From there, he continued to be connected with me, and supporting me throughout my journey. He provided me with advice and was encouraging me to be cautious; giving me guidance so that I wasn't taken advantage of. I am very happy to report that I was able to find my Kia Carnival. There was much good luck and chance involved in my receiving it, and I definitely had to go outside of the area to do so. Nevertheless, I really appreciate Paul's support - even though he wasn't the person making the sale in the end. Between my experience with Kia at the dealership where I ended up making my purchase (about an hour away), and my experience with Paul, it seems Kia is about relationships, transparency and the human connection. We are SO happy with our new 2026 Kia Carnival EX, and while the proof will be in the pudding, based on my experience this last week, I have a good feeling about Kia; We are in good hands.

Clint Soriano

Just got my 2026 Kia Carnival from Cardinal Kia, and I’m very happy with the experience! Big thanks to Kirk Sorley for his outstanding support from start to finish. He was honest, friendly, and made the whole process smooth and stress-free. If you’re looking for great service and someone who really cares, I highly recommend Kirk. Five stars all the way!

Niranjan Thapa

I purchased a KIA 2025 Sorento a few days ago. My salesperson was Kirk, and let me tell you about my experience dealing with him. He’s amazing, informative, very kind and has a heart of gold. The second person I dealt with is the general manager and he was so humble and kind. He made everything easy, and quick for us. Finally, Kirk seems to be very good person by heart, so in future I would my self or recommend to meet him if looking to have a new one.

Drew Gibson

I have owned many cars in my life, but none as wonderful as my new KIA K4. From the moment I entered dealership I was welcomed by Kirk and walked through the dealership as well as introduction to vehicle I was inquiring about. Within a short period, my decision was made and the finance department worked out a payment plan and even added some features. Big thanks to Durda! I will definitely be a returning customer.

Peter Lukacs

Cardinal Kia is absolutely top-notch! They have an amazing selection of great cars, and the entire team is knowledgeable, friendly, and truly focused on customer satisfaction. The salespeople were helpful without being pushy, and they made the whole process smooth and stress-free. From start to finish, the customer service was outstanding — they really go above and beyond to make sure you’re happy. Highly recommend Cardinal Kia if you’re looking for quality vehicles and a dealership that genuinely cares! 🚗🙌👏

November 25 2023

"We are so thankful for a smooth transaction."

Marikaye Olar

"Wonderful people..that's two thumbs up for them.kirk and rana were so accomodating from start...

November 25 2023

"..you guys truly look out for your customers!"

Shane Jackson

"These 5 stars go to Tina she's truly exceptional, I appreciate the hard work of the team and...

November 23 2023

"...made the whole process so easy !"

Frankie Elizabeth

"As a first time car buyer , Durda and Rana made the whole process so easy ! Answered all my...

November 20 2023

"12 out of 10!!!"

Robert Travnytskyi

"12 out of 10!!!"

November 17 2023

"A very easy dealership to purchase a beautiful new car from.."

Lisa Underhill

"Best staff ever..Kirk was helpful friendly and funny.. What a blessing..Thank you for showing me...

November 16 2023

"..team you can rely on to have your best interest!"

Michelle Kondratiuk-Tavano

"Excellent customer care! Informed staff created an environment of trust, helpful and kind. Their...

November 11 2023

"..welcomed us into Kia with open arms."

Loucas Jacob

"Thank you Cardinal Kia for the great experience. I called every dealership in my area for a new...

November 10 2023

"It was a wonderful experience.."

Jinho Lee

"It was a wonderful experience to get a 2022 Sorento from cardinal KIA. Dealer was very kind ,and...

November 08 2023

"Great experience.."

Paul Fasano

"Great experience with Durda & Rana @ Cardinal KIA!"

"..made the car buying process easier!!"

Jane Tyler

"Purchased my 2024 Seltos from Cardinal Kia. A great positive experience with the team. Durda...

November 07 2023

"..took time to get to know us and our needs."

Stephanie Dougall

"Wonderful experience getting a car from Cardinal Kia-. Everyone I met was friendly ,...

November 04 2023

"Amazing, friendly service!"

Craig Mooi

"Amazing, friendly service! Very helpful with answering questions and finding the perfect car for...