Great Service Means Happy Customers

Your Opinions on

Jillian Craig

I called Cardinal Kia in Niagara Falls on a Saturday bc I was very interested in getting a Kia Carnival. It was my first call to inquire anywhere, as Cardinal is my local Kia Dealership. Little did I know how sought after Kia Carnivals are! I ended up speaking with Paul who was very straight forward and honest with me about the endeavor I was about to embark on. Paul willingly checked all avenues available to him, and also helped me set my expectations accordingly. I left my information with him and continued my search. Later on that same day I heard back from Paul. He was checking in to find out how my search was going. From there, he continued to be connected with me, and supporting me throughout my journey. He provided me with advice and was encouraging me to be cautious; giving me guidance so that I wasn't taken advantage of. I am very happy to report that I was able to find my Kia Carnival. There was much good luck and chance involved in my receiving it, and I definitely had to go outside of the area to do so. Nevertheless, I really appreciate Paul's support - even though he wasn't the person making the sale in the end. Between my experience with Kia at the dealership where I ended up making my purchase (about an hour away), and my experience with Paul, it seems Kia is about relationships, transparency and the human connection. We are SO happy with our new 2026 Kia Carnival EX, and while the proof will be in the pudding, based on my experience this last week, I have a good feeling about Kia; We are in good hands.

Clint Soriano

Just got my 2026 Kia Carnival from Cardinal Kia, and I’m very happy with the experience! Big thanks to Kirk Sorley for his outstanding support from start to finish. He was honest, friendly, and made the whole process smooth and stress-free. If you’re looking for great service and someone who really cares, I highly recommend Kirk. Five stars all the way!

Niranjan Thapa

I purchased a KIA 2025 Sorento a few days ago. My salesperson was Kirk, and let me tell you about my experience dealing with him. He’s amazing, informative, very kind and has a heart of gold. The second person I dealt with is the general manager and he was so humble and kind. He made everything easy, and quick for us. Finally, Kirk seems to be very good person by heart, so in future I would my self or recommend to meet him if looking to have a new one.

Drew Gibson

I have owned many cars in my life, but none as wonderful as my new KIA K4. From the moment I entered dealership I was welcomed by Kirk and walked through the dealership as well as introduction to vehicle I was inquiring about. Within a short period, my decision was made and the finance department worked out a payment plan and even added some features. Big thanks to Durda! I will definitely be a returning customer.

Peter Lukacs

Cardinal Kia is absolutely top-notch! They have an amazing selection of great cars, and the entire team is knowledgeable, friendly, and truly focused on customer satisfaction. The salespeople were helpful without being pushy, and they made the whole process smooth and stress-free. From start to finish, the customer service was outstanding — they really go above and beyond to make sure you’re happy. Highly recommend Cardinal Kia if you’re looking for quality vehicles and a dealership that genuinely cares! 🚗🙌👏

December 15 2023

"Easy as 1 2 3.."

Al Demray

"Easy as 1 2 3 Day 1: Walked in, hoping for a car that was already sold. Met Sean, super funny,...

December 15 2023

"..made sure i was getting exactly what i wanted.."

katherine laraby

"I had an amazing experience at Kia Cardinal, Paul was very helpful, constantly checking in, very...

December 14 2023

"..it's always a great experience."

Kyle French

"The staff at Cardinal Kia are so kind and helpful, it's always a great experience. Nothing but...

December 14 2023

"..as smooth and as pleasurable as can be.."

Kevin Garrett

"Huge thank you to Kirk for your sales assistance, Andrew for your technical help and all of the...

December 13 2023

"I had great experience buying my new 2024 Kia Seltos.."

Cortney Bialy

"I had great experience buying my new 2024 Kia Seltos at Cardinal Kia in Niagara Falls! Sean was...

December 12 2023

Joe Sanfilippo

"Majid, Durda & Rana made my entire experience painless and straight forward; thank you so much...

"Exceptional experience at this Kia dealership!"

Vanessa Jhanne Dazo

"Exceptional experience at this Kia dealership! Durda and Rana were helpful, friendly, and...

December 06 2023

"..the process was so simple and quick.."

Katrina Crawford

"I just recently got a 2021 Sportage from this dealership. The experience there was amazing....

December 05 2023

"Highly recommend this place!!"

William Milian

"Amazing experience with Kirk. He was very kind, knowledgeable and helpful to get us a vehicle...

November 27 2023

"Cardinal KIA! The BEST!"

Ralph James Perez de Castro

"Cardinal KIA! The BEST! Everyone was amazing and helpful. Kirk, was really kind and nice, giving...

November 27 2023

"..made it easy for me."

Taylor Pollard

"Just bought my first car from a handsome gentleman named Sean. I was worried at first but he and...

November 27 2023

"The staff were wonderful, polite and professional."

tanya smith

"Just bought a new Telluride; I love it!! Very roomy, kids love the heated seats and all the...